Refund

All sales are final. We do not accept returns or issue refunds. However, if your item has a manufacturer defect, you may be eligible for an exchange.

If you believe your item is defective, please contact us within 14 days of receiving your order at customercare@johnlajara.com with your order number, photos, and a description of the defect. Once reviewed and approved, we will exchange the item at no additional cost.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Items damaged due to misuse, normal wear and tear, or improper handling are not eligible for an exchange.